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Services

ARRO coordinates assistance cases through clear call center procedures, local service partners and cross-border support workflows.

Call Center

Mobility cases are handled through a 24/7 call center process with fast assessment and clear communication.

24/7 reachability.
Communication in Lithuanian, Russian, English, German and Polish.
Professional assessment of each situation.
Fast and rational decision making.
Assistance provided according to established procedures.
Daily database updates.

Claims Handling

ARRO helps keep claims cases moving from incident response through repair coordination and customer handover.

Towing from accident place.
Selecting a workshop and making an estimate.
Repair progress control.
Replacement car during repair period.
Delivery of repaired car to the customer.
Payment coordination with insurer or customer.

Road Assistance

Driver support for everyday breakdowns, accident response and onward mobility needs.

Help by phone.
Repair on the spot, tire services, emergency unlocking and engine starting.
Fuel delivery and extra help in emergency situations.
Towing, accident area photographing and storage.
Taxi, replacement car, accommodation, legal and translator services.

Home Assistance

Practical household support when a home incident needs quick partner coordination.

Help by phone and emergency unlocking.
Joinery, electrician and plumbing services.
Welding and builder services.
Interior cleaning and handling.
Moving services.

Truck Assistance

Heavy vehicle support for transport companies, drivers and fleet operators.

Help by phone.
Repair on the spot, tire services, emergency unlocking and engine starting.
Fuel delivery and towing.
Accident area photographing and storage.
Accommodation, legal services, translator services and invoice administration.

Assistance Card

Assistance access for drivers after breakdowns or accidents.

Help by phone in case of breakdown or accident.
Roadside mechanic arrival and repair services.
Towing services to workshop or parking.

Travel and Medical Assistance

Medical and travel support for urgent situations away from home.

Quick medical attention and doctor's advice.
Treatment in hospital, laboratory tests and dental assistance.
Course of treatment control and patient transfer to country of residence.
Escort coordination and medical cost control.
Repatriation and ritual service coordination.

B2B Services

Operational support for insurers, rental companies, manufacturers, institutions and fleet partners.

Call center and 24h hotline services.
Administration and providing of assistance projects.
Fleet management.
Invoice administration.
Assistance card and motoring event services.
Stolen transport recovery from Baltic States, Poland, Belarus and Russia.