Call Center
- 24/7 reachability
- Lithuanian, Russian, English, German and Polish communication
- Professional assessment and fast decision making
- Procedure-based assistance and database updates
Leaders in Quality Assistance and Roadside Infrastructure
Services
Claims Handling
- Towing from accident place
- Workshop selection and repair estimate
- Repair progress control
- Replacement car and payment coordination
Road Assistance
- Help by phone
- Repair on the spot, tire service and unlocking
- Engine starting and fuel delivery
- Towing, storage, taxi and replacement car
Home Assistance
- Help by phone and emergency unlocking
- Joinery, electrician and plumbing services
- Welding, builder and moving services
- Interior cleaning and handling
Truck Assistance
- Help by phone and repair on the spot
- Tire service, unlocking, engine starting and fuel delivery
- Heavy towing and accident area photographing
- Storage, accommodation, legal and translator support
Assistance Card
- Help by phone after breakdown or accident
- Mechanic arrival and on-site repair services
- Towing to workshop or parking
Travel and Medical Assistance
- Quick medical attention and doctor's advice
- Treatment, laboratory tests and dental assistance
- Patient transfer to country of residence
- Medical cost control and repatriation coordination
B2B Services
- Call center and 24h hotline services
- Assistance project administration
- Fleet management and invoice administration
- Assistance cards and motoring event services
About ARRO
ARRO Assistance is an independent professional team based in Vilnius. The company developed one of Lithuania’s first road assistance networks and now provides 24/7 assistance services for private drivers, businesses and institutional partners.
Every case is handled through a call center process: clear communication, assessment of the situation, established procedures and partner coordination across the Baltic States and Poland.
Get in Touch
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Network developed
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Call center hours
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Languages
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Service lines
Jobs
Clients, Partners & Distribution
ARRO works with insurance companies, car rental companies, car manufacturers, state institutions and regional assistance partners.
Information
- Legal name
- UAB ARRO
- Company code
- 302671022
- VAT code
- LT100006417914
- 24/7 call center
- +370 5 210 1385
- sos@arro.lt
- Availability
- 24/7 assistance coordination
- Service area
- Lithuania, Baltic States, Poland and cross-border partner support